Support Center
We are here to help with Petexpense, Cornucopia, FirstTick, WinOps Toolkit and everything else on this website. Whether you have hit a bug, cannot restore a purchase, are moving to a new device or simply want to ask how a feature works, you can reach the team that builds the software through the channels below.
To help us answer quickly, tell us which application you are writing about, its version, your device and operating system, and what you expected to happen. If the problem concerns your own data, attach an exported backup so that we can reproduce it.
Contact Channels
Our support team answers enquiries during business hours: Monday to Friday, 9:00-18:00 (GMT+8). Written enquiries are normally answered within one to two business days; enquiries received during public holidays are handled on the next business day.
Purchase, refund and restore questions are settled by the App Store, the Mac App Store or Google Play, because they hold the transaction; we will tell you exactly which store screen to use. Data questions are different: what you create in our applications is stored on your device and never reaches us, so we can help you export, import or diagnose it but cannot recover it from our side.
Our team can assist in the languages published on this website. If you contact us in a different language, we will do our best to reply in English.
Frequently Asked Questions
How can I contact YingZhiChu?
Email contact@yingzhichu.com or call +86 18515331983 during business hours. Our registered address is No. 212, Building 5, No. 16 Junying North Street, Shunyi District, Beijing, China. For anything that needs investigation, email is the fastest channel because you can attach a screenshot or a backup file.
What are your business hours?
Our business hours are Monday to Friday, 9:00-18:00 (GMT+8). Enquiries received outside these hours are answered on the next business day.
Where is your company registered?
YingZhiChu (Beijing) Technology Co., Ltd. has its registered address at No. 212, Building 5, No. 16 Junying North Street, Shunyi District, Beijing, China. You can find the same information in the company information section of our homepage.
Which applications do you support here?
Petexpense, a tracker for what each pet costs; Cornucopia, a quick expense logger; FirstTick, a Pomodoro focus timer; and WinOps Toolkit, a native macOS toolbox for SSH, databases and Kubernetes. All four are currently under review for the App Store, Google Play and the Mac App Store, so if you are testing a pre-release build and hit a problem, this is the right place to report it.
Can you look up my data for me?
No, and that is deliberate. Records entered in our Applications are stored in a local database on your device and are never uploaded, so we hold no copy that could be looked up, corrected or deleted on request. Backups you keep yourself are the only copies outside the device.
How do I move my records to a new device?
Use the backup function in the application to export a file, then import it on the new device. Import replaces what is already on the target device, and the application asks you to confirm before doing so.
How do I get a refund or restore a purchase?
Both are handled by the store that sold the purchase. Ask the App Store or Google Play for a refund, and on a new device sign in with the same store account, then choose Restore purchase in the application's settings or profile screen. FirstTick Pro subscriptions can be managed and cancelled in your store account settings.
Which languages does your team support?
This website is available in ten languages, and our Applications ship in English, Chinese, Japanese, Korean, German and French depending on the product. Please write in the language you are most comfortable with.
How quickly will I receive a reply?
We normally reply to written enquiries within one to two business days. Urgent matters are best raised by telephone at +86 18515331983.
How can I request deletion of my personal data?
Email contact@yingzhichu.com with the subject line "Data deletion request". We will verify your request and delete the correspondence and support records we hold about you, as described in our Privacy Policy.